Shipping & Returns
Once an order is placed, it is packed in the best possible condition and processed to be delivered within 3 working days.
Deliveries are only made during working days (Monday to Fridays, excluding Public Holidays)
Unless otherwise stated or a promotional code is utilized, our shipping rates are as follows:
Delivery within Singapore main island (excluding Tuas extension area)
Delivery to Sentosa island and Tuas extension area
We currently do not ship outside of Singapore for online orders.
Return & Exchange Policy
Biam Technology Pte Ltd (Clenzd) reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.
We strictly do not allow refunds or exchanges for:
Change of mind/interest
Errors you have made in your order
It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 3 working days from the date of delivery.
We will only allow refunds for:
1. Delivery Discrepancies
Failure of our third-party logistics partner to fulfil the order
Order is cancelled due to extenuating factors from Biam Technology Pte Ltd (e.g. peak periods)
2. Incorrect Order Quantity
There are missing items in the order
We will only allow exchanges for:
Wrong product(s) delivered
Kindly drop us an email (email@example.com) & attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.
Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage. Courier delivery will be scheduled at your convenient date & time (at least 3 working days after we have verified your case). Timeslots are 10am -1pm / 2pm - 6pm. We do not deliver on weekends, eve of public holidays & public holidays.
Delivery of Defective Product
Product received is of unsatisfactory quality / has a manufacturing defect
Kindly drop us an email (firstname.lastname@example.org) & attach clear snapshots of hard copy invoice, nature of defect & product code.
Note: You will be required to return the goods by depositing the defective product at a convenient cartel. We will not accept returned goods that are almost empty. If you are unable to return the goods (empty or already thrown out), no product exchange will be rendered.